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TouchPoint One’s A-GAME Leagues Gridiron Season XI represents an innovative approach to contact center performance management through competitive gamification, now enhanced with deeper leadership integration. The platform transforms traditional workforce metrics into a sports-style competition where executives draft teams of frontline agents and compete based on both operational KPIs and leadership effectiveness indicators like employee engagement and retention.
The newly announced A-GAME Leagues Gridiron Season XI introduces novel features for contact center performance, including cross-organizational benchmarking and enhanced reward structures. This builds on a proven model that claims dramatic improvements in key performance areas — from a 76% reduction in attrition to 161% sales performance increases.
The system operates within TouchPoint One’s Acuity platform, positioning it as more than just a motivational tool but as an integrated performance management solution.
Image Credit: TouchPoint One
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