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IKEA is implementing a comprehensive digital accessibility initiative that is designed to make its online platforms and in-store technology more inclusive for customers and employees with disabilities. This development includes the launch of multiple technological solutions, including sign language interpretation services, assistive technology resource libraries, and an innovative navigation tool. The last device is currently being piloted in Finland and it provides audio guidance in over 30 languages for visually impaired shoppers and non-native speakers.
To ensure systemic implementation of its digital accessibility initiative, IKEA has established a dedicated Digital Inclusive Design, Equity & Accessibility Centre of Expertise (Digital IDEA CoE) that integrates accessibility standards into all digital development processes. This center conducts extensive research through nearly twenty global studies and academic partnerships with institutions like Delft University of Technology, while also implementing practical measures such as automated accessibility checkers and an updated design system that embeds accessibility features by default.
Image Credit: IKEA
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