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Risk.net survey finds banks embracing a twin-track approach to AI in the front office: productivity tools today; transformation tomorrow
Hammers are great at knocking in nails. It’s the job for which they were made. Bankers don’t need to tackle that job very often – professionally, at least – so banks don’t issue hammers en masse to the workforce.
Artificial intelligence, on the other hand, is great at a whole slew of things. Banks have responded by giving staff access to it by way of general-purpose assistants and co-pilots. But when you have an all-purpose tool, where do you start? What should you use it for? Everything?
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