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The proposed algorithm transparency measures cover multiple aspects of Meituan’s operations, including improving rider welfare, refining incentive structures, and enhancing delivery safety protocols. The company plans to address concerns about rider fatigue through new safeguards, such as automated reminders and forced offline breaks, to help prevent overwork. Additionally, changes to the incentive system aim to replace punitive measures with positive reinforcement. To increase transparency, Meituan will hold quarterly discussions involving riders, merchants, and industry experts to ensure that algorithmic decisions reflect the needs of all stakeholders.
Image Credit: Meituan
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