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tele-net Group, which is headquartered in Tokyo, Japan, and tele-net America have introduced the opening of the first AI-powered call center in the US. Boasted as “blending Japanese hospitality with local expertise,” this venture utilizes technology for convenience and customer satisfaction while establishing “service quality standards that embrace and respect cultural nuances.”
tele-net’s AI-powered call center utilizes machine learning to optimize operator assignments for peak efficiency and assist in providing effective 24/7/365 support through a combination of AI chatbots and human agents. The facility combines in-office and remote work models to maximize productivity and flexibility. It also implements the special Omotenashi Mind training program for local staff. In Japan, Omotenashi means “a way of treating people with respect and consideration, without expecting anything in return.”
Image Credit: tele-net Group
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